Legal

Cancellation and refund policy

Translation provided for reference. In case of discrepancy, the Spanish version prevails.

Definitions

For the purposes of this policy, the following terms shall have the meanings set forth below:

Voucher: the document issued by THALO ASSIST LLC evidencing the purchase of a travel assistance product for the benefit of the Beneficiary.
Beneficiary: the individual entitled to the services covered by the Voucher.
Coverage Period: the period between the start date and the end date of the services, as stated in the Voucher.
Premium: the amount actually paid for the Voucher.
Claim: any request for assistance or reimbursement submitted under the Voucher.
Force Majeure: any unforeseeable or unavoidable event, beyond the Beneficiary's control, that prevents the Beneficiary from taking the trip covered by the Voucher.

Irrevocability and non-refundable nature

Products sold by THALO ASSIST LLC are non-refundable. Once issued, a Voucher may not be cancelled, regardless of whether the Beneficiary has begun the trip, except in the cases of Force Majeure expressly provided for in this policy.

THALO ASSIST LLC travel assistance products are not governed by the principles applicable to traditional insurance regarding earned or unearned premium. Accordingly, once the Coverage Period has begun, the Voucher may not be cancelled or modified, whether or not it has been used, and no portion of the Premium shall be refunded.

Cancellation due to force majeure

On an exceptional basis, and subject to review and approval by THALO ASSIST LLC, a Voucher may be cancelled due to Force Majeure, with a refund of the Premium, provided that all of the following conditions are met:

The Coverage Period of the Voucher has not begun as of the date of the request.
No Claim has been made under the Voucher.

If the cancellation is approved, a penalty shall be applied to the Premium based on the date the request is submitted:

Requests submitted within forty-eight (48) hours of the issuance of the Voucher: five percent (5%).
Requests submitted after that period: fifty percent (50%).

If both conditions are not met, the Voucher shall not be cancelled and no refund of the Premium, in whole or in part, shall be made under any circumstances.

Cancellation requests must be submitted in writing to administracion@thaloassist.com, stating the Voucher number and the grounds invoked, together with supporting documentation. Any amount owed to the requesting party shall be refunded through the same payment method used for the purchase.

Modification of the voucher

Before the Coverage Period begins, any of the Voucher's terms, including the Coverage Period dates, may be modified without penalty. If a modification results in a change to the Premium, THALO ASSIST LLC shall charge the difference to the Beneficiary or refund the excess, as applicable, without penalty.

Likewise, before the Coverage Period begins, the Voucher may be cancelled without penalty provided that it is simultaneously replaced by a new Voucher.

Once the Coverage Period has begun, no modifications to the Voucher shall be permitted.

Information requirements

In order to process payment for the services purchased on this website, the user must provide a credit card at the time of purchase. To complete the payment, the user must enter the credit card number, expiration date, cardholder name and CVV2 code as shown on the card. Additional information may include, without limitation, the card's billing address, a valid email address and the buyer's phone number, and sales tax exemption, where applicable.

Credit card confirmation

During the purchase process, once the required fields have been completed, the platform will connect with the company designated to process payment for the services purchased. This connection will use current security protocols. If the transaction is successful, that is, accepted by the payment processor, the processor will send a confirmation or authorization number for the transaction. That number will be included in the document that sets out the services purchased by the user.

Storage of credit card information

The fields and information mentioned above that are needed to complete the transaction WILL NOT BE STORED on our servers. Only the last four (4) digits of the card and the transaction confirmation or authorization number will be kept, for reference purposes.

Delivery of services

The documents evidencing the purchase of the services shall be issued once payment has been confirmed. Where payment is made through an online payment method, such as a credit card, confirmation shall be immediate and the Voucher shall be delivered at that time. Where payment is made through a method without automatic reconciliation, such as a bank transfer, the payment shall be reconciled and the Voucher delivered within a maximum of forty-eight (48) hours.

Transaction terms and limitations

THALO ASSIST LLC accepts responsibility for every aspect of the transaction, including the sale of the services offered on this website, customer service, support and dispute resolution. By using your credit card to pay for your services, you confirm that you are the cardholder or that you are fully authorized by the cardholder to use it. All cardholders are subject to validation and authorization checks by the card issuer, and we are not obliged to tell you the reason for any decline.

THALO ASSIST LLC accepts no liability on behalf of the card issuer, nor for charges applied to your card as a result of processing your payment in accordance with your instructions. In addition, we will not be liable for any loss you may incur when transmitting information to THALO ASSIST LLC through an internet link or by email. THALO ASSIST LLC accepts no liability for any partial or total losses, which will be your sole responsibility.

Exchange rates

Transactions offered on this site are based on US$ (US dollars). If, for operational or legal reasons, rates other than those mentioned need to be applied, the following must be taken into account:

Exchange rates are based on various publicly available sources and should be used as a guide only. The accuracy of the rates is not verified, and actual rates may vary. Currency quotes may not be updated daily. The information provided by this application is believed to be accurate, but THALO ASSIST LLC and/or its affiliates do not guarantee or endorse its accuracy.

Users are advised to consult qualified personnel to verify the accuracy of exchange rates before using this information for any financial purpose. The company does not authorize the use of this information for any purpose other than personal use, and the resale, redistribution and commercial use of this information are expressly prohibited.

Contact

For questions or to contact the company, please send an email or letter to:

THALO ASSIST LLC

Address: 1571 Sawgrass Corporate Pkwy. Suite 110, Sunrise, Florida 33323

Phone: +1 (786) 340-6892

Email: info@thaloassist.com

Website: www.thaloassist.com