Activate your coverage
Our team is available 24/7 to respond to any event as quickly as possible.
We know the unexpected can happen anytime, anywhere. If you are in an emergency or need assistance, contact us immediately through any of these channels:
Remember to report your emergency within 24 hours of the event so we can help you effectively.
We are with you from start to finish
- 1
Contact us
Call us, message us on WhatsApp or email us as soon as the event happens, within 24 hours.
- 2
We guide you
Our team reviews your case and tells you where to go and how to proceed, in your language.
- 3
We coordinate and pay
We coordinate the service and pay the provider directly whenever possible, according to your coverage.
Problems with your luggage?
- 1
Before leaving the airport
Go to the airline counter in the arrivals hall BEFORE leaving the airport.
- 2
Report the incident
Report the loss, damage or delay and ask for a Property Irregularity Report (P.I.R.). This document is ESSENTIAL for any future claim.
- 3
Keep the documents
Keep a copy of the P.I.R. and any other relevant documents (baggage tag, boarding pass).
- 4
Contact us
Send us the copy of the P.I.R. and the details of the incident so we can assist you according to your coverage.
Frequently asked questions about using your plan
How do I activate my travel assistance plan?
Your plan is activated automatically at purchase or on the dates stated in your confirmation. No additional steps are needed.
What information should I have at hand when contacting you in an emergency?
It helps to have your full name and date of birth, certificate number, your current location and a brief description of the emergency.
Can I contact you about any problem, even if it is not a serious emergency?
Yes, you can contact us about any question or need related to your trip and coverage, although emergency lines are prioritized for urgent situations.
What if I have to pay an expense out of pocket during an emergency?
Contact us BEFORE making any payment whenever possible. Our team will tell you how to proceed and will pay providers directly when possible.
Keep all receipts and documents related to the expense. You can request reimbursement according to the terms and limits of your plan.
Does my plan cover me anywhere in the world?
The geographic coverage depends on what your plan specifies. Please review your coverage details to see which countries are included.